Our chat line is open from Monday to Friday, 10 am to 10 pm.
Positive Youth, Positive Community △ Positive Youth, Positive Community ▽
Get Support From Us
The chat line has been created to support young people and the community by encouraging, empowering, and providing support and guidance. We are an outreach service helping youth affected by various issues, including but not limited to homelessness and exploitation. There are many ways we can help— you are not alone.
If you don’t need a response right away, you can send us an email and we’ll get back to you within 24 hours.
Simply type into the chat-box on the right and we will respond. It may take a few minutes but don’t be put off we will be with you as soon as possible. If you can’t wait please use the email contact
Sometimes chats might cut off in areas without a stable 5G or Wifi connection.
If you can re-join the chat again, we will try to pick up where we left off
If you do not want to talk again, there are still lots of ways to get support. Please see the useful links.
You can tell us as much or as little as you want to. Sometimes we will ask if you want to give a first name, but it’s up to you if you want to do this.
Just because we do know your name, it doesn’t mean that we’d tell someone else about what’s happening to you, no matter how much we know about you. You can always make up a name if you don’t want to give us your real one. We’d ask you to use the same name if you do get in touch with us again so that we know it’s you. A copy of the chat is held by the charity and we will ask you at the end of the conversation if you would like us to delete it.
Talking to Mary Seacole Housing Association is confidential. This means that whatever you say stays between you and the Charity. We would only need to say or do something if:
- you ask us to
- we believe your life or someone else’s life is in danger
- you’re being hurt by someone in a position of trust who is able to hurt other children like a teacher, religious leader, sports coach, police officer or doctor
- you tell us that you’re seriously hurting another person.
- you tell us about another person who’s being hurt and is not able to tell someone or understand what is happening to them
- we’re told we have to by law, for example for a court case.
Useful Links
Local Organisations
CGL Resolutions
Call 0800 054 6603 or visit the website here.
TOKKO Youth Zone
Call 01582 544990 or visit their website here.
Total Wellbeing Luton
Call 0300 555 4152, email info@totalwellbeingluton.org, or visit their website here.
One Stop Advice
Call 01582 967 473 or visit their website here.
Mary Seacole Housing Association
Call 01582 415651, email mail@maryseacoleha.com, or visit their website here.
Beds VERU
Contact via email at veru@bedfordshire.pnn.police.uk or visit their website here.
Luton Youth Service
Visit their website here.
Luton Partnership Service
Call 01582 547900 or visit their website here.
Youth Scape
Call 01582 877220 or visit their website here.
Direction For Bedfordshire
Visit their website here.
Luton Youth Advice
Call 01582 548340, email youthadvice@luton.gov.uk or visit their website here.
Signpost Hub Bedfordshire
Call them via 0800 0282 887, email or visit their website here.
CHAT Health
Text 07520 616 070 or visit their website here.
National Organisations
St Giles Trust
Located in London, you can contact them by calling 020 7708 8000 or visit their website here.
Barnados
Located in Essex, you can contact them by calling 0208 550 8822 or visit their website here.
Princes Trust
Located in London, you can contact them by calling 0800 842 842 or visit their website here.
National Autistic Society
Contact them via their autism helpline 0808 800 4104, their care team helpline 0808 800 1050, or visit their website here.
Salvation Army
Located in London, contact them by calling 0207 367 450 or visiting their website here.
NSPCC
If you are a child or young person, contact 0800 1111. If you are an adult worried about a child, contact 0808 800 5000. Alternatively, visit their website here.
Samaritans
Get in touch by calling 116 123 or visit their website here.
Mind
Contact Mind via their helpline on 0300 123 3393 or visit their website here.
Change Grow Live Substance Misuse
Visit their website here for more information.
Shelter Helpline
Get in touch by calling 0808 800 4444 or visiting their website here.
Anonymity and Confidentiality
We will usually offer the opportunity for you to ask for help and advice anonymously, without giving your name. Your conversation is also confidential. Except for in some exceptional circumstances please see confidentiality promises we will not normally inform anyone that you have been in touch or tell them what you have been speaking about.
When you use Chat service we will keep a copy of the conversations as an electronic record that can be seen by other professionals who follow the same confidentiality rules.
Please see our privacy notice which explains more about how we will handle your personal information and how we will respect your privacy if you use a the chat service.
